#19 Getting real feedback and building features

Two weeks ago we invited you to start using Memo. Many of you did and your feedback has been fantastic. You've told us about the things you love. And, more importantly, you've told us about the things you don't love, which we can start improving.

You can still try Memo. Start a message with us at sendmemo.app/team. Say hi, send us a message or you can start a conversation with anyone using their email address

Having real feedback is invaluable. The result is a step change in how quickly we can build the right features. When building in isolation it's really easy to focus on exciting blockbuster features. Perhaps focusing on these exciting features is the right thing to do early in the process. But after a point you need to build the table stakes features, make it work well across different devices and a host of other important features.

With that in mind, here are the things we've improved using your feedback:

Fixed an issue with collapsed message summaries going off the side of the screen on mobile devices.

Notification emails are now styled, they also include the first paragraph of the message you sent. Both of these changes make it much more pleasant to step from your emails into Memo.

When writing a message, quotes and paragraphs can be dragged around, this allows you to answer questions in any order you want. We have changed drag and drop so it only works by clicking the six-dot icon rather than the whole paragraph block. This has made it easier to select text when composing your reply.

Unanswered questions and empty paragraphs are automatically cleaned out when you send a message. We also prevent users from accidentally sending empty messages.

Finally, when quoting part of a message that was given as an answer only the thing you want to quote is highlighted, removing the problem of long threads resulting in confusing deeply nested quotes.

Peter & Richard

p.s. If you have a friend who you think would be interested in our journey, please do forward this email to them! Thank you. :-)